Problem

Possible Cause

Solution

Cloudy Water

Organic contaminants build up

Shock treatment with Refresh, and SpaPerfect

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Suspended particles

Add Easy Clear, use Spa-Ball, add SpaPerfect

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pH high

Add pH Down until pH level reads 7.2-7.6

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Total alkalinity too high

Add pH Down, adjust total alkalinity to 80-150 p.p.m.

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Hardness to high

Add Best Defense, circulate through a water softener until hardness is 150-280 p.p.m.

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Poor filtration

Dirty filter, clean with cartridge cleaner

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High dissolved solids

Empty spa and refill

Colored Water

Dissolved copper, iron and other metals from source water or equipment

Use Best Defense. Have your dealer check water balance

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Algae

Add non-foaming Algaecide

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Fragrance

Stop the use of fragrance

Foaming

High concentration of oils and organic contaminants being agitate by jets

Squirt Defoamer on foam. Use the Spa-Ball or add Descummer

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Soft water

Add Cal Rise until hardness is 150-280 p.p.m.

Scale Deposits

High calcium level, high pH, high alkalinity

Drain partially, add Best Defense, correct pH level to 7.2-7.8 and alkalinity to 80-150 p.p.m.

Odor

High level of organic contaminants combined chlorine

Shock with Refresh, add SpaPerfect

• Eye/Skin Irritation

pH too low

Add pH up until level is 7.2-7.8

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Combined chlorine due to high concentration of organic contaminants

Shock with Spa Shock, add disinfectant

No Chlorine /  Bromine Reading

High concentration of organic contaminants using up sanitizers

Add sanitizers until levels are up to recommended range.

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Test reagents may be ineffective

Replace at least once a year, keep cool and out or sunlight